everyone is knowledgeable and friendly. they do a great job servicing your vehicle. quality of work done on your car is excellent. Your dealership is one of best around. Great vehicle-great company. I will recommend to others.
I had a wonderful experience at Monterey BMW, Friendly and knowledgable team. I found my dream car in the dealership where I live. That saved me a lot of time and energy. Charles and Erdal were great sales team. They answered all my questions patiently. I fully satisfied my shopping experience at Monterey BMW. They made everything easy and possible. I like the convenience of purchasing my car from a local dealership where i can reach easily.
Thank you very much,
I really didn't think that dealerships, in the age of social media, operated as if it was 1985. I was naive.
Back in January of 2014, I put a $5000 deposit down on a BMW i8. I was the first one at Monterey BMW to do so.
Let me be clear that my situation is a complete "first world situation" to have. I'm not angry or disappointed. In fact, I'm slightly amused. The reason for my writing is so you can make a choice as to where you give your business too.
And I also want to take my salesperson, Charles Joseph, out of the equation. He works for the management, he is not the management. I personally think he's a pretty decent guy, in a not so decently managed dealership. Of course, that's just my opinion. As is this review.
Back to the story. After many delays, my i8 was finally built and was going to be delivered around March 12th. I was not going to be here, so I went in before I left on my trip to pay for the car.
They had put a $75,000 mark-up on the car. Think about that. That's more than 50% of the MSRP of the car.
Charles and I never discussed a price for the car. I had assumed that since the car was in demand, I would pay MSRP for the car. Of course, after Charles showed me the paperwork, another sales manager came out and insisted that Charles had told me that the car was going to be marked-up by $50k to $100K over sticker. Ah, no he had not, because if he had, I would have asked for my deposit back a long, long time ago.
The manager took me into his office (Tom Myers old office) and after some small talk, offered to sell me the car for only $25,000 over sticker. He was gracious enough to keep this offer open until tomorrow, in case I changed my mind.
I won't be changing my mind. Nor will I buy another car from them or refer anyone to them again. I'm a pretty fervent "car-guy" and people ask me what and where to buy. Monterey BMW is off my list.
As I said, a "first-world problem" to have. But if they think that they can so easily gouge someone buying a $140,000 car, think of all the ways they have to take advantage of many people, buying $40,000 cars.
Buyer beware, be careful and spend your dollars at ethical places of business.
It is good to know that excellent customer service still exists. I would highly recommend Monterey BMW for your service needs. The service department is available to assist with friendly, competent personnel.
Michael Godick went above and beyond to make our car buying experience as easy as it could have been. He located a car for us out of state and had it in pristine condition for us. We will definitely be back and look forward to working with him again!
Bob Thomas is a great Salesman. I trust everything he tells me and feel I receive the best possible deal I can get. I travel from the Central Valley all the way to buy a car from BMW of Monterey based purely on my dealings with Bob Thomas. I would highly recommend your dealership to anyone and have done so in the past. It is a pleasure to buy a car from your dealership.
Pushy salesman and rude. Couldn't make a deal with 2015 650i GC. Salesman will try to say it's as low as he can go but will call you next day and say he ran numbers to make a better deal, but still be nowhere near East Bays prices. Paul, sales manager, said I wasted their time when they were the ones that called me in on a Saturday. I drove 2 hours the next day and bought an even better loaded 2015 650i GC for less down and per month. Go see Jay Adamos. It will be worth the drive. They have all the awards on display to prove they are a better dealership. Even gave my 3 yr old daughter a BMW teddy bear. If you don't shop around, Monterey BMW will rob you of your down payment. East Bay didn't play any games with me.