It is good to know that excellent customer service still exists. I would highly recommend Monterey BMW for your service needs. The service department is available to assist with friendly, competent personnel.
Michael Godick went above and beyond to make our car buying experience as easy as it could have been. He located a car for us out of state and had it in pristine condition for us. We will definitely be back and look forward to working with him again!
Bob Thomas is a great Salesman. I trust everything he tells me and feel I receive the best possible deal I can get. I travel from the Central Valley all the way to buy a car from BMW of Monterey based purely on my dealings with Bob Thomas. I would highly recommend your dealership to anyone and have done so in the past. It is a pleasure to buy a car from your dealership.
Pushy salesman and rude. Couldn't make a deal with 2015 650i GC. Salesman will try to say it's as low as he can go but will call you next day and say he ran numbers to make a better deal, but still be nowhere near East Bays prices. Paul, sales manager, said I wasted their time when they were the ones that called me in on a Saturday. I drove 2 hours the next day and bought an even better loaded 2015 650i GC for less down and per month. Go see Jay Adamos. It will be worth the drive. They have all the awards on display to prove they are a better dealership. Even gave my 3 yr old daughter a BMW teddy bear. If you don't shop around, Monterey BMW will rob you of your down payment. East Bay didn't play any games with me.
Went in to 'test the waters' on a new car on a lease. Was interested in the new 2 Series, the M235i and after driving the only one they had, I was immediately sold. Gary helped me see the quality and performance I was paying for as the price was the only thing holding me back. With the help of Paul the sales manager, we came to a price we all agreed on and I was sitting behind the wheel (an alcantara wrapped steering wheel) of a brand new 2015 M235i that had several choice BMW M Performance options added that made this amazing car that much better and stand out from the rest. Needless to say, my experience at BMW of Monterey far exceeded my car buying experiences of the past and I will not hesitate to do business with these people in the future. nor should you!
I had to bring the car in for a recall, and also had routine service done. I was able to get everything done in one day and got my car back running just fine with no problems, and no additional down time. Service was done under warranty, so there was no cost. Recalls can often be a pain, but this experience made it just about painless.