I recently had my x5 into BMW Monterey for service and they did an outstanding job! They were courteous and very professional throughout the entire process. After getting the run-around from a large dealer up in the south bay area, Gary got me synced up with Joe in service and they were able to address all of the issues the large dealers up here wouldn't address.
I can't recommend BMW Monterey highly enough.
Brought a new purchase certified used BMW 335d that was bought a different dealer, in for a dsc warning. Kenny had it diagnosed and repaired pronto. Went to have lunch and the car was ready to go! Kenny spent time with me to explain some of the nice features of my new car. Great Service!
Excellent service with free peace of mind. I have been a customer for my X5 and 3 series BMWs. They just take care of you and give you a nice royal treatment. I do not have to worry about my car or follow up. Kenny Lampton kept me informed of the progress and even got us a shuttle after it had left.
Everyone was polite and enthusiastic about their work. The work was done on time.
I cannot comment on the work since it was an air bag replacement and there were no indications
of problems prior to the work being done. The car was clean and read to go when promised.
The loaner car was great.
Thanks very much.
everyone is knowledgeable and friendly. they do a great job servicing your vehicle. quality of work done on your car is excellent. Your dealership is one of best around. Great vehicle-great company. I will recommend to others.
I had a wonderful experience at Monterey BMW, Friendly and knowledgable team. I found my dream car in the dealership where I live. That saved me a lot of time and energy. Charles and Erdal were great sales team. They answered all my questions patiently. I fully satisfied my shopping experience at Monterey BMW. They made everything easy and possible. I like the convenience of purchasing my car from a local dealership where i can reach easily.
Thank you very much,
I really didn't think that dealerships, in the age of social media, operated as if it was 1985. I was naive.
Back in January of 2014, I put a $5000 deposit down on a BMW i8. I was the first one at Monterey BMW to do so.
Let me be clear that my situation is a complete "first world situation" to have. I'm not angry or disappointed. In fact, I'm slightly amused. The reason for my writing is so you can make a choice as to where you give your business too.
And I also want to take my salesperson, Charles Joseph, out of the equation. He works for the management, he is not the management. I personally think he's a pretty decent guy, in a not so decently managed dealership. Of course, that's just my opinion. As is this review.
Back to the story. After many delays, my i8 was finally built and was going to be delivered around March 12th. I was not going to be here, so I went in before I left on my trip to pay for the car.
They had put a $75,000 mark-up on the car. Think about that. That's more than 50% of the MSRP of the car.
Charles and I never discussed a price for the car. I had assumed that since the car was in demand, I would pay MSRP for the car. Of course, after Charles showed me the paperwork, another sales manager came out and insisted that Charles had told me that the car was going to be marked-up by $50k to $100K over sticker. Ah, no he had not, because if he had, I would have asked for my deposit back a long, long time ago.
The manager took me into his office (Tom Myers old office) and after some small talk, offered to sell me the car for only $25,000 over sticker. He was gracious enough to keep this offer open until tomorrow, in case I changed my mind.
I won't be changing my mind. Nor will I buy another car from them or refer anyone to them again. I'm a pretty fervent "car-guy" and people ask me what and where to buy. Monterey BMW is off my list.
As I said, a "first-world problem" to have. But if they think that they can so easily gouge someone buying a $140,000 car, think of all the ways they have to take advantage of many people, buying $40,000 cars.
Buyer beware, be careful and spend your dollars at ethical places of business.