I have purchased many BMW's and have always worked with Bob Thomas. He is very efficient, friendly and always answers my questions.
I have never been unhappy with any of my cars or the service appointments.
From the start, Phil was very easy to work with. He struck the right balance between sharing information and moving the decision-making/sales process along. I came in with the intention of likely only doing a test drive, but left having ordered the car! He was responsive to my questions and open to negotiation without my feeling undue pressure. I left feeling I got a fair price. He listened well to my needs and recommended appropriate options. Since I had to order the car to get just what I wanted, Phil kept in contact to let me know that status. When it came time to pick up the car and complete the loan documents, Phil had a record of our conversation, which ensured I received the loan rate I had locked in. He took time to explain many features of the car and later sent along links to helpful videos. I would highly recommend Phil Holmes and BMW of Monterey to anyone interested in purchasing a BMW.
Gary guided us through the entire purchase process, was very knowledgeable about the car and a joy to work with. This is our 3rd BMW and the best buying experience we have had. We love the car, Gary's follow-up was great with information on all facets of the car and has been easily available to answer any of our questions.
Bijan made the whole experience of new car purchase smooth and pain free and it was a pleasure dealing with him. I made contact through the website and he promptly returned my Email, established contact and answered all my questions/concerns promptly and efficiently. Thank you Bijan and BMW Monterey.
The reason i gave the rating i did was because Michael was more informative about the product he was selling than any other salesman i had the experience of working with. I also appreciate that he did not pressure me in any way. I will be sure to recommend this sales adviser and dealership...my experience was wonderful!!
This was the best experience we had buying a new car. We worked with Gary Kihs. Gary is excellent - friendly, pro-active and has such detailed knowledge on the car and the entire process. From the the moment of the initial contact via website, to the actual day the experience was very good. Gary is a pro.. He truly understands the BMW 3 series, and gave a great overview of the car. All in all this was a very positive experience, and I recommend Gary and this dealer. Thank you.
We have been dealing with Bob Thomas for nearly twelve years, who exemplifies the highest standards of the ultimate BMW experience, i.e., willing to go the extra mile to provide exactly what we are wanting for a new BMW experience. Yes, he has accomplished just that...by putting us in a new 2014 BMW x-1 (with red leather seats) sports edition and we are loving the BMW ultimate experience.
In search for a BMW 328d xDrive Sports Wagon I contacted 5 dealers in the greater San Francisco bay area. The dealership in Fremont did not even bother to pursue my business. Gary Kihs at BMW of Monterey on the other hand was extremely proactive to win me as a customer. He made sure I understood all the options and features, provided supporting documentation and most of all worked hard to quote me a price that was unmatched by the remaining 2 BMW dealerships. [BMW of San Jose had the attitude take it or leave it at MSRP while BMW of Mountain View was more active and initially had the best 1st offer.]
As the 328 Diesel seems to be a car BMW intends to be sold in the US only to lower fleet consumption none of the dealers had a car on order or available for test drives. Luckily I had had a chance to rent the wagon in Europe so the test drive was not an issue. However, a purchase from a local dealership meant that the car needed to be custom ordered, a process that can take quite some time as the car needs to be manufactured in Germany and shipped to the west coast. Gary worked some magic securing a production slot within a couple of days of my order. Ultimately the car arrived 10 days sooner than anticipated based on typical BMW lead times.
When picking up the car Gary was flexible as to my schedule and the process was very streamlined and pleasant.
Throughout the entire interaction, Gary did not try to sell me something I did not need nor want, he suggested a few options, but when I declined he did not press me.
To summarize, my experience with BMW of Monterey, and Gary Kihs as the sales person was hassle free and very pleasant as far as buying a car is concerned.
This is our second purchase from BMW of Monterey and Bob Thomas has been excellent to work with in each case. I work in the Bay Area so went to various dealerships there recently when I was getting ready to order my 428i. They each made it clear this new model would be sold at MSRP or higher and I didn't feel any of them were working at all to win my business. BMW of Monterey was ready to make a deal and kept me informed the entire time as to where my car was and when to expect its arrival. In short, this is an easy, fair, and even fun dealership to work with.