Bob Thomas provided an attentive ear and worked with my wife and I through a few visits and test drives to find a 135i that we would both enjoy driving for years to come. The entire sales staff was welcoming, polite, and helpful throughout the process.
Gary Kihs is my man. BMw of Monterey was like an hours drive away from me. In the past I bought my BMWs and Lexus as far as LA. This time I researched three other sites in Northern California. Gary didn't see me until I picked up my car. I worked with him over the phone for two months hammering out each option of the car from color to sdrive vs xdrive. What was more difficult was that the website for BMW was not yet available - this was the 2015 x3 - and I was the first to order for 2014. I probably called him 20 times and came out with three variants over two months.
I took the Shuttle to Monterey and to top it all he was able to lower my lease even better for three years,Gary was direct with me about the price, they gave me the lowest price. And he gave me the best service that I haven't seen from other dealers.
Acquiring my new Mini was a spiritual experience! I not only have a cheerful, comfortable, industrious new four footed friend, but that friend has a large and welcoming family. Actually, I was "just looking" last Thursday when I turned into the BMI parking lot to admire a little "Frosted Chocolate" used Mini crouched near the front door. To my surprise, the door burst open and my old friend Erdal Kenar bounded down the stairs. He recognized me instantly because I was driving an orange Honda Element which he had sold me in 2008 - just like the one he had sold me in 2005. Instead of my heart sinking, it rose! I said "Here, Erdal, you handle this." And he did. Two hours later I was engulfed in the luxury of my new Mini. Erdal patiently answer-
ed all the questions - such as "How do you turn on the lights?" And he even set my new radio to 90.3 on the FM dial. And so far "Mini" has answered all my expectations. I trust Erdal and his associates at Monterey BMW. They saved me a lot of time, hopefully some money, certainly indecisive anguish. It was ment to be!
My wife and I just bought an X-1 and the experience could not have been better. Our agent was Erdal Kenar who was very patient and helpful throughout the process without any high pressure salesmanship. Everyone was perfectly courteous and professional and the X-1 is phenomenal!!! This is not your typical car dealership.
Over the years I have bought a number of new cars in the area and it has always been a rather unpleasant experience bordering on the feeling I was dealing with a Nigerian prince who needed somebody to look after a sum of money!
Full disclosure, I am extremely skeptical of car sales people and one sniff of slimy or not completely honest and I am gone!
This was completely different. They had a car in inventory that I liked the look of. I got an internet price from Gary with no fuss. I had done a lot of research before going into buying a new car this time and knew from Kelly's Blue Book and others what I might expect in terms of cost. Other dealers had sworn blind about what a good deal they were offering while I knew that was in fact not the case.
However, the price I got first time up from Gary was actually slightly better than expected so I knew I at least had a good yardstick to test that price with other dealers. Nobody else was offering as good a deal so I made the 60 mile drive to the dealership for a closer look.
At that point we met Phil who took me for a test drive and explained the plethora of toys on the car. When I told him my wife and I wanted to chat it over. He got us coffee gave us a place to go and left us alone until we were ready to talk. We spent some time chatting to him and to Gary and both of them were friendly, seemed very straight talking and easy to work with without any of the many shabby sales ploys that tend to leave you feeling a bit violated.
After a bit of discussion, we wrapped up the deal pretty easily. I had told Gary that I was looking to avoid a previous experience with the post sales person trying to scare you into many unnecessary add on's and he assured me they would not do it.
I was asked one question on that by the Finance Manager (who was terrific), I said no I don't want any of it and it was done!
Since the purchase I have had phone calls to check everything was good as well as offers to help out with any issues.
The experience was even better because I was bracing myself for it being a pain but that does not take away from what a good job these guys did and have promised to do in the coming months and years.
I would unreservedly recommend the dealership on the strength of how it went with the people I met. In fact I already did. When you get a new car, people talk to you about it especially if they too are in the market for something similar.