I purchased a Certified BMW with <13,000 miles because I didn't want to worry about it. I'm incredibly busy and I'd assumed the reputation of excellence would extend to the Service Dept. I had a bad experience at a different dealership.
Joe Campo at Monterey BMW proved me right though; he explained everything I wanted to know in terms I understood and is why I would definitely recommend Monterey BMW!
I've been dealing with Mike Kyle for years at BMW of Monterey. His professionalism and knowledge base is exceptional. I would strongly recommend this service center. Besides Mike there Kat, who happily always manages to find a loaner car!
This was truly an exceptional experience. Making an appointment for an oil change my service engine soon light popped on. I was so worried, my car is newer and I just purchased it at San Diego Bmw. Taking it to another dealership made me unsure. I can not believe how great of an experience I had. was outstanding, was expecting a huge bill. I have owned several BMW's the prices are usually steep for lights on, especially engine. I was overjoyed with the appraisal price, lower than expected.
Later that same day my car was ready, everything fixed and even extra stuff. I couldn't even believe the cost came to 50% less than appraised. I am loving this BMW service center, they brightened my day/weekend and made me happy I moved up here.
Thank you so much for the work you do. And Kenny, was absolutely wonderful. He reassured me right away and did some voodoo magic, I will never get my car serviced anywhere else.
Mike was extremely helpful and friendly - he fit me in before my appointment so I could get to work on time and gave me an accurate assessment of when he thought my car would be ready for pickup. Such a refreshing experience compared to other dealership I've been to for service in the South Bay.
I purchased a used 2008 BMW M5 from Phil (Salesperson). Phil made the experience very stress free, and involved Devon (Sales Manager) early on in the process to confirm that the car would meet my high expectations. I will be back for my next purchase and future Service requirements.