Bob Thomas provided an attentive ear and worked with my wife and I through a few visits and test drives to find a 135i that we would both enjoy driving for years to come. The entire sales staff was welcoming, polite, and helpful throughout the process.
Gary Kihs is my man. BMw of Monterey was like an hours drive away from me. In the past I bought my BMWs and Lexus as far as LA. This time I researched three other sites in Northern California. Gary didn't see me until I picked up my car. I worked with him over the phone for two months hammering out each option of the car from color to sdrive vs xdrive. What was more difficult was that the website for BMW was not yet available - this was the 2015 x3 - and I was the first to order for 2014. I probably called him 20 times and came out with three variants over two months.
I took the Shuttle to Monterey and to top it all he was able to lower my lease even better for three years,Gary was direct with me about the price, they gave me the lowest price. And he gave me the best service that I haven't seen from other dealers.
Acquiring my new Mini was a spiritual experience! I not only have a cheerful, comfortable, industrious new four footed friend, but that friend has a large and welcoming family. Actually, I was "just looking" last Thursday when I turned into the BMI parking lot to admire a little "Frosted Chocolate" used Mini crouched near the front door. To my surprise, the door burst open and my old friend Erdal Kenar bounded down the stairs. He recognized me instantly because I was driving an orange Honda Element which he had sold me in 2008 - just like the one he had sold me in 2005. Instead of my heart sinking, it rose! I said "Here, Erdal, you handle this." And he did. Two hours later I was engulfed in the luxury of my new Mini. Erdal patiently answer-
ed all the questions - such as "How do you turn on the lights?" And he even set my new radio to 90.3 on the FM dial. And so far "Mini" has answered all my expectations. I trust Erdal and his associates at Monterey BMW. They saved me a lot of time, hopefully some money, certainly indecisive anguish. It was ment to be!