I brought my car here after the "red triangle of death" came on. Not knowing what it meant, I went straight to the dealership where they told me it was time for service and set me up with an appt. It was easy, no stress and I even scheduled a loaner car. Not only did they wash my car while I was making the appt., because they just happen to have time, they washed it inside and out when after the service. The staff at BMW of Monterey are awesome, all of them!!