Contact by Sheryl Fortuno on July 12th in reference to an internet search I was conducting. She requested information on two cars I am considering trading in. She was going to get back to me with some round numbers on what the cars might command as trade ins. On July 13th, I emailed to her the information requested. After no acknowledgement of it's receipt, I again emailed her on July 15th and asked her to verify that she got the information. It is now July 19th and i have to hear anything from her.
I recently had my x5 into BMW Monterey for service and they did an outstanding job! They were courteous and very professional throughout the entire process. After getting the run-around from a large dealer up in the south bay area, Gary got me synced up with Joe in service and they were able to address all of the issues the large dealers up here wouldn't address.
I can't recommend BMW Monterey highly enough.
Brought a new purchase certified used BMW 335d that was bought a different dealer, in for a dsc warning. Kenny had it diagnosed and repaired pronto. Went to have lunch and the car was ready to go! Kenny spent time with me to explain some of the nice features of my new car. Great Service!
Excellent service with free peace of mind. I have been a customer for my X5 and 3 series BMWs. They just take care of you and give you a nice royal treatment. I do not have to worry about my car or follow up. Kenny Lampton kept me informed of the progress and even got us a shuttle after it had left.
Everyone was polite and enthusiastic about their work. The work was done on time.
I cannot comment on the work since it was an air bag replacement and there were no indications
of problems prior to the work being done. The car was clean and read to go when promised.
The loaner car was great.
Thanks very much.