We recently made the decision to purchase a BMW. My husband does not like looking at cars all day long, nor does he like high pressure sales people. I reviewed the website for BMW Monterey and found a used BMW that looked perfect for our needs. I placed only one call to the sales department and they made the rest of the process extremely easy. Our sales representative, Gabe, was very knowledgeable and a pleasure to work with. He was very professional, prompt and provided excellent service. We feel confident that we purchased a great car.

Kenny Lampton is the best Service Advisor. He listened carefully to what my issues were, and how a different advisor did not follow through. He went the extra mile to help me resolve the issues, and worked to resolve the issue on my car on the spot rather than make me come back. He also was very patient with my lack of ability to describe auto jargon, and understood what I needed. He is a great asset. You could tell he cares about the company and the customer. He also provided up to date status while I was waiting. Excellent experience. He worked very hard to help me and I could tell a couple employees he had to deal with we're not that helpful. He had the most amazing patience and kind nature. He made me feel very comfortable and I felt I could trust him. Bob Thomas is an amazing car consultant/salesman. I've been buying and leasing cars for 25 years and Bob has been the best experience Ive ever had. I was very unsure about what I wanted. He was so patient with me and provided information on all my options with no pressure. I felt he cares and enjoys his work. Also after I got my car I came back a couple times with questions about how my car works and he took time with me to teach me about some of the options in the car. I will for sure go back to him for my next car. I trust him and he is very kind and professional. Not only is he an asset to BMW, he is an asset to the car industry. I wish everyone was like him. I think people would buy more cars. These days it is so rare to experience amazing customer service. I love the BMW, but even if I didn't I would just continue to lease or purchase BMWs just because of Bob an people like Kenny.

Got best price for BMW 535i in the whole bay area from Gary Kihs. He was there on a Sunday evening late after the dealership was closed explaining the features of the car and setting it up for us.

While asking about a price reduction on a preowned unit , Gary Kihs made a claim that turned out to untrue. I fully expected him to apologize for providing the false information and move on, but instead he and his Manager provided me with more and more statements that proved to be untrue in an attempt to justify the false claim. Making false misleading claims to close a deal is unprofessional, and should not be tolerated by a high line dealership I write this compliant to make others think twice before believing what Gary Kihs and his GM Paul Giovino are saying. Credibility Zero!

I was in the market for a brand new car. I was undecided between the BMW X5 and the Range Rover Sport. As I was looking at the X5 models on the lot, I was aproached by Bob Thomas. He asked what I was looking for in the X5 and completely educated me on the four different models of the X5. Bob is a WONDERFUL sales associate! I never once felt pressured to purchase to a vehicle from him. I was looking for an X5 in black but there was not one available on the lot, so he went out of his way to find one at another dealership. He found 15 at other dealerships. We decided to go back out on the lot to see exactly what was out there, and that's when I found MY X5. It was a dark blue and I completely fell in love with it. Had Bob not taken me back outside Ito look at the inventory I would have never found MY car. My overall experience with Bob sold me on the BMW and never gave the Range Rover Sport another thought. Thank You Bob!! I also have to add how friendly ALL the staff at Monterey BMW is!! Thank You for a wonderful experience!

We travelled 2 1/2 hours from home to look at a particular used BMW that was at BMW of Monterey. We called ahead and Bob Thomas took our call. He was very knowledgeable and explained to us every detail about the car we were buying. We had just come from another non-BMW dealer where we were looking at a similar car. The other salesperson was a joke. She knew nothing about the car and there were at least 3 things wrong with car, adding up to costly repairs before we drove it off the lot. The BMW that we purchased was in perfect condition for being pre-owned and our friends and family cannot believe the deal we got. The service was definately 5 star! We left the transaction so satisfied and happy with our purchase. We would not hesitate to recommend Bob Thomas or BMW of Monterey to anyone and everyone. Bob is even sending my daughter the teddy bear she loved at the dealership!

Mr. Thomas was extremely eficient, was able to locate the exact vehicle that I was interested in, was able to trade for the vehicle, and delivered the vehicle on-time. In addition, he worked on his day off in order to accomodate my schedule. The vehicle was delived in perfect condition, and he spent a great deal of time in the delivery and training.

Gary was wonderful. Very informative and thorough. His expertise, friendliness & knowledge made our purchasing a vehicle a truly enjoyable experience. Absolutely no high pressure sales tactics & everyone at the dealership was friendly. Thank you BMW of Monterey!

BMW of Monterey is truly unique in the purchase,service,and financings of an automobile.I should know,I have acquired five BMW's over the last twenty years from them.One call placed to Bob Thomas was all it took to acquire my new X5. The car was ready when I arrived,a lot of the paperwork was completed,and the test drive went well.You will actually enjoy the experience at BMW of Monterey. Bob"s main objective is "lets have fun during the transaction". In all of my visits, Paul Giovino keeps a sharp eye on all aspects of the store! I always celebrate the driving of my new BMW down the coast,along beautiful Route 1. My sincere thanks to the whole team!

I had an overall excellent experience purchasing my new 128I BMW. The saleman, Michael took me out on several test drives and was very in tune with my needs. He founds the perfect car for me and had it delivered from another dealership. I am very happy with the service I received.