I had to bring the car in for a recall, and also had routine service done. I was able to get everything done in one day and got my car back running just fine with no problems, and no additional down time. Service was done under warranty, so there was no cost. Recalls can often be a pain, but this experience made it just about painless.
I scheduled the service, arrived and checked in rapidly with a specific request that was noted for the service personnel to review. (Thanks to Mike) After a few hours, all annual service was completed and I was called that the car was ready for pickup. Best service on my BMW that I have received in several years of ownership and with activity at several other dealers.
Bob Thomas provided an attentive ear and worked with my wife and I through a few visits and test drives to find a 135i that we would both enjoy driving for years to come. The entire sales staff was welcoming, polite, and helpful throughout the process.